Privacy Policy

1. Information We Collect

When you use Mr. White, we collect information to provide and improve our services. This includes:

• Account Information: Your name, email address, and authentication credentials provided during registration.
• Dog Profiles: Information you provide about your dogs, including name, breed, age, health history, and any records you upload.
• Conversation Data: Messages and interactions with Mr. White AI to provide personalized guidance.
• Usage Data: Information about how you use the service, including device type, browser, and interaction patterns.

2. How We Use Your Information

We use the information collected to:

• Provide personalized AI guidance tailored to your dog's specific needs and history.
• Maintain and improve the Mr. White platform and services.
• Send important service notifications and updates.
• Process subscription payments and manage your account.
• Ensure security and prevent fraudulent activities.

3. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. We use Firebase Authentication for secure identity management and maintain strict access controls on our backend systems.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third-party services that help us operate Mr. White (AI processing, cloud infrastructure, payment processing).
• Legal Requirements: When required by law or to protect the rights and safety of our users.
• Mobile & SMS Data: Mobile opt-in data and SMS messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

5. SMS Communications

When you provide your phone number and opt in to SMS notifications, we collect and use that information as follows:

• Data Collected: Your phone number, the date and time of your opt-in, your opt-out date (if applicable), and your individual notification preferences.
• Purpose: We send SMS notifications strictly for service-related purposes — such as reminders, pack invitations, memory book events, and account alerts. We do not send marketing or promotional SMS messages.
• No Third-Party Sharing: Mobile opt-in data and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
• Message Frequency: Message frequency varies based on your notification preferences and account activity.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: Reply STOP to any message to opt out at any time. Reply HELP for assistance or contact Mr. White at human@mrwhiteaidogbuddy.com. You can also manage your SMS preferences at any time from your account Settings page.

For the complete SMS program documentation — including the opt-in flow, consent disclosure, and message types — visit our SMS Notifications Program page.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Delete your account and associated data from your Settings page.
• Export your data in a portable format.
• Opt out of non-essential communications.

7. Cookies

Mr. White uses essential cookies for authentication and session management. We do not use tracking or advertising cookies. Your browser settings can be used to control cookie preferences.

8. Contact Us

If you have questions about this Privacy Policy or your data, please contact us. We will respond to privacy requests within 30 days.